Refund Policy

One-time programs and packaged services may be refunded if a request is made in writing within 14 days of purchase and before any restoration or digital materials have been delivered or accessed.

Fees for sessions already delivered, completed restoration work, or digital materials that have been accessed or downloaded are non-refundable.

If you purchase a multi-session package and have unused sessions, you may request a pro-rata refund for those sessions, provided no digital materials relating to those sessions have been delivered or accessed.

Monthly plans can be cancelled at any time; your cancellation will take effect at the start of your next billing cycle. Any sessions or services already completed within the billing period are non-refundable.

Missed sessions are considered delivered and non-refundable unless rescheduling is agreed to at least 24 hours in advance.

If you are charged more than once for the same service or make a payment in error, contact me immediately for correction and refund.

Please email your request to the address listed on the Contact page, including your name, service purchased, and details of your request. I will review and respond within five business days.

Approved refunds are issued through Stripe to your original payment method. Most refunds are processed within 7–10 business days after approval.

If you believe a mistake has been made, please contact me first so I can resolve it. Filing a chargeback before giving me a chance to assist may delay the resolution process.